Refund Policy

Last updated July 25, 2026

14-day guarantee

If Shot Mark doesn't work as described on a supported camera and Premiere Pro setup, email us within 14 days of purchase and we'll help you sort it out. If we can't get it working, we'll refund you in full.

Before you ask for a refund

Most issues come down to a camera, firmware, or shot-mark mode that isn't on the supported list yet, or a Premiere Pro version mismatch. Reach out first — a lot of these are fixable, and we'd rather solve the problem than lose you as a user.

• Check the compatibility list and FAQ on the product page.
• Confirm you're on a supported Premiere Pro version.
• Email us what camera/model, firmware, and Premiere version you're using, plus what happened.

What isn't covered

Because Shot Mark is a digital download that's yours to keep once delivered, we don't offer refunds for change-of-mind after 14 days, or for incompatibility with cameras/modes not listed as supported at time of purchase.

How refunds work

Approved refunds go back to your original payment method through Stripe and typically show up within 5–10 business days, depending on your bank.

Contact

Email support@shotmark.co.uk with your order email and we'll take it from there.